VitrineMedia® will contact the customer as soon as possible to confirm any additional costs for transport and delivery of the products. The customer is required to check the state of the packaging at the time of delivery and to detail any damage caused by the transporter on the delivery note, and inform VitrineMedia®, and is required to send confirmation of the damage in writing by recorded delivery to the transporter (with copy to VitrineMedia®) within two working days.
VitrineMedia® cannot be held liable for any delay in delivery which is caused by the Postal Service or any other transporter service designated by them.
For MyVitrineMedia.com orders, the customer will receive codes which will confirm the general terms and condition of use and provide access to the application and to the prepared templates for display sheets.'
Article 8. Intellectual Property
VitrineMedia® has total rights over the intellectual property of the studies, solutions and documents etc. both written and electronic, for the customer in the execution of this contract. The customer may not, except with express prior agreement, reproduce them in whole or in part, nor save them, seek to find out or possess the source and/or use them for ends or products other than those originally allowed.
Article 9. Responsibility of VitrineMedia®
It is expressly agreed that VitrineMedia® is subject to these terms and conditions, with an obligation of due care. The responsibility of VitrineMedia® is limited to the supply of Products. The customer must consult their insurance to confirm the contractual conditions of Civil Responsibility and Multi-risk insurance. VitrineMedia® can in no way be held liable for damages resulting from the customer not meeting their obligations, indirect or immaterial damages, damages linked to a delay in delivery, a lack or damage, damages linked to a requirement of the customer, local or national regulations preventing or limiting the illuminated display in shop windows and resulting in partial use of the product, and/or damages due to an independent cause outside the control of VitrineMedia®. In all of the aforementioned cases, payment of the equipment remains due with no recourse to compensation. The customer must respect the instructions contained in the user installation guide delivered with the equipment to achieve successful usage. It is understood that any non-respect of the installation guide absolves VitrineMedia® of their responsibilities. With regard to installation, and following the dimensions of the window concerned, it is possible that modification to the standard length of the VDS electric rail may be made and, in this instance, it is effectively at the customer’s own risk to cut the VDS rail to fit the exact dimensions of the window. Furthermore, no additive or lubricating product should be used when using this rail. VitrineMedia® recommends a minimum distance of 5cm between the screens and the window plus a minimum distance of 5cm between the screens. Equally, VitrineMedia® cannot be held liable for any deformation in materials that comprise the screen, resulting from prolonged exposure to the sun for said screens that are sold by VitrineMedia®. Screens must be cleaned with a non-alcoholic liquid. Use of other maintenance products will cancel the product guarantee. Furthermore, the customer must ensure the conformity of the electrical installation and the power needed (approximately 5W for an A4 screen and 10W for an A3 screen) prior to installing any VitrineMedia® solutions and equipment. VitrineMedia® will not be held liable for any defect arising from any onward electrical installation, from the 220V/24V transformers compliant with the standards and delivered by us and which power our solutions and equipment. The guarantee will no longer apply if power sources other than those sold by VitrineMedia® are used to electrically power the screens.
In particular, VitrineMedia® recommends that the customer takes the lines directly from the electric meter to power our lighting solutions and avoids connection to a non-direct power take off. Furthermore, the electric cables between the power feed and the columns (where the VDS is not supplied) and the electric cable between the power feed and the mains must be supplied by the customer and respect electrical standards and the size of cable must be sufficient to support the electricity power calculated on the basis of I(intensity)=P(power)/V(voltage). The feeds used must be supplied by VitrineMedia® otherwise the equipment guarantee will be null and void.
VitrineMedia® recommends that you do not to install more than 5 display panels in A4 format or more than 4 display panels in the A3 format on the same column suspended to a VitrineMedia® ceiling rail. Beyond the recommended number of panels per column, the guarantee on the products will no longer apply (neither on the display panels nor on the power supplies and other accessories). Any window display equipped with led display panels should not be turned-on if the plastic protective film is still on the panels as they may create a mechanical resistance due to the humidity in the air which can lead to an increase in the temperature of the display panel and thus deteriorate your display panels. Any digression from these recommendations will cancel-out your product guarantee.
The client will ensure that no water or liquid will be used on or around VitrineMedia® products. This includes pressure or steam cleaners commonly used for window cleaning. Under such circumstances, the product guarantee will not cover any damages to the VitrineMedia® products and VitrineMedia® will also not be held responsible for any further issues that may insue due to contact with water or liquids.
VitrineMedia® strongly recommends using the services of a qualified electrician for the installation of our equipment and in particular for the electrical connections for equipment delivered by Vitrine Media. Equally, the customer must ensure the safe state of the floors and ceilings and in particular that they are strong enough to support the weight of the screens connected in column form (10kg per drop for a column of 3 VitrineMedia® screens of A3 size). The cost of any preparation works are the customer’s responsibility.
VitrineMedia® cannot be held liable for any damage caused to floors and ceilings that have not been suitably prepared (or reinforced as required) prior to installation of the columns of illuminated or non-illuminated screens.
VitrineMedia® cannot commit to the quality level of printing unless it is done on a Laser or Jet printer. For optimum results VitrineMedia® recommends the use of certain Jet printers and will supply a list of brand names for information purposes only.
To protect the visual printed on special paper backlight, especially large format remaining exposed more than 15 days in the window, VitrineMedia® recommends the installation of a UV filter on the display or on the Window directly.